Terms & Conditions

Sample wording for the demo. CrackingDay will review and replace it before these sites go live.

Who we are

These terms cover every booking made on a CrackingDay website: UCAP Airsoft, Gloucester & Dorchester Prison Events & Experiences, and CrackingDay itself. All of them are run by CrackingDay Limited ("we", "us", "our"), a company registered in England and Wales with company number 06401570, whose registered office is 47 South Road, Horndean, Hampshire, PO8 0EW.

"You" means the person making the booking. "Attendee" means each person a ticket is booked for, which may include you.

The contract

By completing a booking you accept these terms and any additional terms shown for the experience you book, which form part of them. If you book for other people, you confirm you have their authority to accept these terms on their behalf and that you'll make sure they know them. The contract is formed when we email your booking confirmation.

Booking and tickets

• Each ticket is for one attendee, one date and one experience.
• Some experiences can be booked without an account. Others need an account, so we can keep each attendee's details and waiver on record.
• Your confirmation email is your proof of booking. Bring it, printed or on your phone, and be ready to give each attendee's name at check-in.
• Tickets can't be transferred to another person or date unless we agree.

Ages

Each experience has a minimum age, shown on its page and checked against the attendee's age on the day. Attendees under 18 must be accompanied throughout by a responsible adult, who accepts these terms on their behalf. We may ask for proof of age and refuse entry where it can't be shown.

Waivers and consents

Some experiences need a signed waiver from every attendee, and a parental consent signed by a parent or guardian for anyone under 18. Account holders sign once and the signature lasts 12 months. Attendees booked by name receive a link by email for each ticket. An attendee who hasn't signed online may sign a paper waiver on arrival, but entry may be delayed while they do.

Prices and payment

Prices are in pounds sterling and include VAT where it applies. Full payment is taken when you book, through our payment provider Stripe. A booking isn't confirmed until payment succeeds; places held in your basket are released if you don't pay.

Your cancellation rights

Our experiences are leisure services for a specific date, so the 14-day cancellation period under the Consumer Contracts Regulations doesn't apply. Tickets aren't refundable if you cancel, don't attend, arrive late, leave early or are removed under these terms. We may still offer a refund or a new date at our discretion.

If we change or cancel

We may need to change times, routes or the people leading an experience. If we cancel, or make a change that significantly affects your booking, we'll offer you another date or a full refund of the tickets affected. We aren't responsible for travel, accommodation or other costs you incur.

Safety and conduct

• Follow the instructions of our staff and marshals and any safety briefing. Their decisions on safety are final.
• Don't attend under the influence of alcohol or drugs.
• Our venues include historic buildings, outdoor ground and underground spaces, with uneven floors, stairs and low light. Tell us before you book if access affects you.
• We may refuse entry to, or remove without refund, anyone whose behaviour we reasonably consider unsafe, abusive or in breach of these terms.

Restrictions and bans

If we restrict or ban someone from an activity, the restriction applies to that activity across our venues. It doesn't affect bookings for other kinds of experience unless we say otherwise.

Liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that can't be limited by law. Otherwise, we aren't liable for losses that weren't foreseeable, or for loss of or damage to belongings you bring, and our total liability for a booking is limited to the price paid for it.

Photography

We may photograph or film at our venues for safety and promotion. If you'd rather not appear, tell a member of staff on arrival.

Your information

We use the details you give us to run your booking and keep attendees safe, as explained in our privacy policy.

Changes and law

We may update these terms. The version shown when you booked applies to that booking, and we keep a record of which version each booking accepted. These terms are governed by the law of England and Wales.

Contact

CrackingDay Limited, 47 South Road, Horndean, Hampshire, PO8 0EW. Phone 0330 111 8227.